When Will Las Vegas Casinos Get Back To Customer Service and Decent Slots?

When are the casino’s going to realize that the main reason that most people come to Vegas is to play the slots? When they keep returning less and less it becomes no fun any more. When it becomes no fun people eventually quit playing. When they remove all hope of that winning streak that used to happen one time in ten, people will quit playing.

I live in Illinois and the casino’s here have done the same thing. I was talking to a casino host and she said ever since they put all the penny slots and reduced returns to players,the crowds just keep getting smaller.

I also was talking to a couple about this problem,that had just returned from Vegas. They said the casino’s were not as clean as they used to be, employees were not friendly, food way too expensive,and slot machine play was even worse than here in Illinois. They said they used to go to Vegas twice a year and now they don’t think they will return at all.

I think its time for the casino’s to give us back that small glimmer of hope if they want us dedicated slot players to become regulars again. My wife and I never missed a year since 1980, until now. We haven’t been there in two years, and don’t plan on it until things change. Old fogy maybe so, but until a glimmer of hope returns I’ll keep my money here in Illinois.


Ted Responds:

The trend toward penny slots has resulted in tighter slots, no question about that (a number of reports have been published on the topic). I won’t touch them. You have to put more than a few pennies in anyway. To really win, you need to be playing 50 cents or more per spin. Give me the quarter slots where I have a shot at winning!

No question some of the debt-ravaged major gaming players here need to step up the cleanliness and maintenance issues. There are glimmers of hope but you need to know where to look. The Stratosphere was just redone from head to foot, literally. The casino, the rooms you name it. Huge investment and everything is really nice. We’ll have a full report coming soon.

Station Casinos is more of a local place, but Palace Station (just across the freeway from The Sahara) has rooms that were remodeled just a few years ago and in great shape. As we’re reporting in a future issue, they are also really increasing their help and employees there are very friendly. We’ve also found great video poker payouts and looser slots.

We keep talking about El Cortez as a place that has also been remodeled (casino and rooms) and is actually a really nice place to enjoy. Plus, downtown simply has the looser slots and (in my opinion) more friendly employees. And it still beats (by far) a stand-alone casino in another state.

Ted Newkirk
CEO, Managing Editor

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